---

title: ESPN Authentication
description: TV will say you don't have this channel as part of your package, or you're not authorized.
navigation: true
icon: fluent:sport-american-football-20-regular
---

## ESPN Not Authorized/Channel not in Package

### Navigate to settings

**The settings for ESPN hides on the menu options to your left.**

1. Press the left arrow on the remote (or left on the big ring on a Firestick) a couple of times it will open up a menu on the left side of the screen.
2. Go to the bottom of that menu and click on the profile icon.

### Sign out

**There are menu options at the top.**

1. Scroll through the list to find TV Provider.
2. Click the the okay button (center of the ring on a Firestick/Roku/smart tv).
3. Confirm you wish to sign out.

### Signing back in

**Once you are signed out, we need to begin the sign in process again.**

1. Choose TV provider again using the okay button (center of the ring on a Firestick/Roku/smart tv).
2. ::note
   Depending on your device capabilities, it may offer you to sign in on the TV, or it may force you to sign in using another device.
   ::
3. If you do not have the option to sign in with the remote, it will give you an address and a one time code to use. 
   It may also offer a QR barcode you can scan using your phone or tablet's camera app.
4. Regardless of the method, you will need to choose your provider. Normally you have to click Show More/See More, then type in EPB or scroll down through the alphabetical list until you find "EPB Fiber Optics"
   ::caution
   ONLY choose **EPB Fiber Optics**, other EPB options are **NOT** us.
   ::

5. You will need your sign in information that matches the epb.com website or FiTV app.
   ::tip
   **Important**
   - If you changed your password recently, you may have to wait up to 2 hours for it to update for this system.
   - If you just signed up for FiTV, you will not have a provider sign in account for approximately 24 hours. If this is the case, let us know or call us to explore other options.
   ::
6. Once signed in, your tv should link. You can now go back and try a game that was not working.