---
title: Mass Delete Emails
description: Sometimes a customer needs help mass deleting emails, usually in response to a quota warning email from our system.
navigation: true
icon: i-lucide-trash
---

## Fix 1: Filter by \[xyz\]
Commonly we will filter by a date, specifically to remove anything older than a certain date, but the same steps apply regardless. You can filter by email address, part of the subject title, etc.
::caution
**DANGER!**<br>Filters are powerful, but they can be setup incorrectly resulting in loss of more data than was intended.<br>
Commonly this is from setting the date range incorrectly, or using too vague of a keyword in the subject/sender's address.
::
::tip
These steps will need to be done on the webmail page. Preferably using a computer.
::
1. Go to the **[webmail client](https://mail.epbfi.com) :icon{name="i-lucide-external-link"}. (https://mail.epbfi.com)**
2. At the top grey bar, **choose Preferences**.
3. On the left menu, **choose Filters**.
4. In the middle, near the top, you should see Incoming Message Filters and Outgoing Message Filters, **click on Incoming**.
5. Just below this, click on **Create Filter**.
6. Fill in a **filter name**. *This only sets what appears in the list of filters.*
7. The top light grey section of this box **sets the filter criteria**.<br>
   For subject, you are setting keywords usually.<br>
   For dates, you generally will pick a date to remove all emails from that date backwards.
8. The bottom light grey section of this box sets what to do with the matching filtered items.
   ::caution
   Setting **Discard** will skip the trash altogether, effectively making it insanely hard if not impossible to recover the message(s) that match.
   ::
9. Press OK to move on from building the filter.
10. Click **Run Filter**
11. Click the tiny box next to the folder(s) that need to be cleaned up.
12. Click OK.
13. Let this just run. Go get food, watch a movie, anything but watch it. It will take a while.
14. After it finishes, the filter needs to be deleted.
::caution
Be sure to remove the filter. A filter that has been left can result in missing emails in the future.
::
## Fix 2: Bulk Select from the Inbox
You can select multiple emails at once while looking in the inbox.
::note
This will likely be a slower option, as you can only select so many at once.
::